Contact Us

You can reach the Best Sports Betting Sites editorial team through the contact form on this page or by email at the address listed in the site footer. We read everything that comes in. This page explains what we can help with, what we can't, and where to go instead when your question is really for a sportsbook rather than for us.

Most messages we get from Canadian bettors fall into a handful of categories: a correction on a review, a question about how we rank high odds sports betting sites, a request to cover a book we haven't reviewed yet, or a problem with an account at an operator. Only three of those are ours to solve.

What to send us, and what to send elsewhere

Your question	Who handles it	What to include
A price, bonus term or payout detail on our site looks wrong	Us — editorial	Page URL, the line you're disputing, and where you saw the correct figure
How we score odds, limits and payout reliability	Us — editorial	Nothing special; just ask
A sportsbook we don't cover	Us — editorial	The operator name and why you think it belongs here
Withdrawal stuck, KYC documents rejected, bonus not credited	The sportsbook's support team	Contact them first; tell us afterwards if they don't resolve it
Self-exclusion or a gambling problem	The operator, plus a support service	See our responsible gambling page
Advertising, media or partnership enquiries	Us — commercial	Company name, site, and what you're proposing

Response times

We're a small editorial team, not a 24/7 support desk. Corrections that affect published pricing or bonus terms get priority. Everything else is handled in the order it arrives. We don't publish a guaranteed turnaround because we'd rather not promise one we can't keep.

Why we can't fix your sportsbook account

This is the single most common message we receive, so it's worth being blunt: Best Sports Betting Sites is a comparison and review site. We don't hold accounts on your behalf, we can't see your balance, we can't release a withdrawal, and we have no authority to overturn a KYC decision. If your payout is delayed at an operator, their support channel is the only route that can actually move it.

That said, we do want to hear about it. A pattern of unresolved payout complaints about a specific book is exactly the kind of signal that changes our ratings, and reader reports are one of the few ways we catch problems that don't appear in an operator's own materials. Send us the operator name, the approximate date, the payment method and what the book told you. Never send us passwords, full card numbers, copies of ID documents or account credentials — we don't need them and we don't want them.

How our commercial relationships work

Best Sports Betting Sites earns money through affiliate agreements. If you follow a link from one of our pages to a sportsbook and open an account, we may receive a commission. That's how the site is funded, and you'll see those links throughout our comparisons.

Commission does not buy a position. Operators cannot pay to be ranked higher, cannot pay to have a limitation removed from their write-up, and cannot pay to have a negative review taken down. If you think a review reads like an advert, tell us — that's a legitimate complaint and we'd rather hear it than not. Our editorial background and independence policy sets out the full arrangement.

Corrections: what we check when you flag something

Betting offers change constantly, and terms move faster than anyone can keep up with. Our pages carry a fact-check date for that reason. When a reader reports an error we do three things:

1. Verify the current terms directly at the operator, including the small print, not just the landing page headline.
2. Correct the page and move the fact-check date.
3. Reply to you with what changed, if you left an email address.

The things most often out of date are bonus amounts, rollover multipliers, minimum odds requirements on free bets, and which payment methods are excluded from a promotion. If you spot any of those wrong, it's a useful message.

Questions about how we rank sportsbooks

Readers regularly ask why one book outranks another when the bonus looks smaller. The short answer is that headline bonus size is one of the least important things we weigh. Pricing matters more: the margin baked into a moneyline, whether a book offers reduced juice on main markets, how competitive its puck lines and NHL totals are against the market, and whether limits are high enough that a winning bettor isn't quietly capped.

After pricing we look at payout speed and track record, market depth across NFL, NBA, NHL, MLB and soccer, live betting and same-game parlay availability, CAD support and Canadian-friendly banking, and the honesty of the bonus terms. Editorial ratings on this site are our own assessment based on research and verification of published terms — they are not customer-review scores and they are not results from placing bets.

Three operators readers ask about most

These come up in our inbox more than any others, so here's our short position on each. Full reviews sit elsewhere on the site; this is the summary we'd give you by email anyway.

Instant Casino — ranked first, rated 10.0

Instant Casino sits at the top of our list because its combo pricing is the most directly relevant thing on this page for a reader chasing value: up to 40% extra on combo bets. That's a boost applied to multi-leg slips, which means it rewards a specific betting style rather than everyone equally. Material conditions apply to any boost of this kind — minimum leg counts, minimum odds per leg and caps on the extra amount — so read the promotion terms before you build a slip around it. The limitation: if you bet mostly single moneylines or totals, a combo boost does nothing for you, and you should judge the book on its base pricing instead.

Ivibet — rated 9.9

Ivibet earns its place on a high-odds page for breadth rather than a single headline number. Its sport bonus runs up to €150, and that's the first thing to flag: the offer is denominated in euros, so a Canadian bettor should check the CAD conversion and whether their preferred deposit method attracts a currency charge before claiming it. Wagering requirements and minimum-odds rules attach to sportsbook bonuses here as they do everywhere. The drawback is the currency friction itself — a euro-based promotion is less clean for a C$ bankroll than a CAD-denominated one.

Betninja — rated 9.6

Betninja is the one readers ask about because of the size of the welcome offer: up to $2,500 plus 100 free spins. Large headline figures like this are almost always tiered across multiple deposits and carry rollover before anything is withdrawable, and the free spins portion belongs to the casino side rather than the sportsbook. Treat the maximum as a ceiling very few bettors reach, not an expected amount. The limitation is straightforward: a bonus this large implies wagering requirements to match, and for a value-focused bettor the odds on offer will matter far more than the promotion.

Every operator we list — including 5bet, WSM Casino, DisCasino, CoinPoker, VegasHero, Wintino and Skycrown — is an international sportsbook that accepts Canadian bettors. None of them is licensed or approved by a Canadian provincial regulator, and an international licence is not a Canadian government endorsement. That distinction matters and we'd rather state it here than bury it.

Money questions we can answer

We can't process a payment, but we can explain how the money side generally works so you know what to ask an operator. Questions along these lines are welcome:

• Deposits — most books here accept bank cards, bank wire, money transfer, voucher or player-transfer methods, and cryptocurrency. Interac availability varies by operator and changes; check it on the cashier page before depositing.
• Currency — ask whether the account can be held in CAD. Where it can't, you're absorbing a conversion on every deposit and withdrawal, which quietly erodes value.
• Withdrawal speed — crypto payouts are typically the fastest route at international books; cards and wires take longer and pass through banking cycles. Any timing an operator advertises is a target, not a guarantee.
• Fees and limits — check minimum and maximum withdrawal amounts, whether a fee applies per transaction or per month, and whether the first withdrawal is treated differently.
• KYC — verification is normally requested at first withdrawal rather than signup. Getting it done early avoids a delay when you actually want your money.

Participating costs nothing beyond what you deposit and stake. Bonuses are not free money: every one of them requires you to risk your own funds first, and the rollover decides whether the offer is worth anything at all.

What the books on this site actually offer

If you're writing to ask whether a particular market is covered, this is the general shape of it. Sportsbook coverage across our listed operators spans hockey, football, basketball, baseball and soccer as the core, with golf, MMA and horse racing through a racebook section at some books but not all. Bet types run from moneyline, point spread and totals through to futures, player and game props, parlays and same-game parlays, plus live in-play betting with odds that move as the game does.

Beyond the sportsbook, most of these operators also run casino floors — slots, table games and live-dealer rooms — and several are casino-led brands with a sportsbook attached rather than the other way round. Some also offer poker. That matters for two reasons: free spins in a welcome package belong to the casino side and can't be used on sport, and a casino-first operator may have shallower betting markets than a dedicated book. If your interest sits outside sport entirely, our reviews of sites outside the UK self-exclusion scheme cover a different segment again.

Eligibility, age and the Canadian legal position

Before you write to us about opening an account, the basics. The minimum legal gambling age in Canada is 19 in most provinces and territories, and 18 in Alberta, Manitoba and Quebec. Operators set their own minimum too, and it can be higher than your province's.

Betting with an offshore sportsbook from Canada sits in a legal grey area. Provinces regulate gambling domestically, and Ontario runs its own licensed market, but there is no federal prohibition on an individual Canadian placing a bet with an international operator. What that means practically: the books listed here operate under international licences, you are not covered by a Canadian regulator's dispute process when you use them, and any complaint escalation runs through the operator's own licensing authority. Availability, deposit methods and promotion eligibility can all vary by province, so check the terms against where you live.

By using this site you're also agreeing to our terms of use. If gambling has stopped being entertainment, stop reading comparisons and use the deposit limits, cooling-off and self-exclusion tools your operator provides.

Getting a useful reply

The messages we answer fastest are the specific ones. Name the operator, name the page, quote the line, and tell us what you expected instead. If it's a payout complaint, tell us what the book said and when. If you'd like a reply, leave an email address — a fair number of messages arrive without one.

Whatever you're writing about, we'd rather hear a blunt correction than a polite nothing. Reader reports are how this site stays accurate between fact-check dates.